Free shipping, free returns
We offer free UPS ground shipping within the US (excluding Alaska and Hawaii).
Once your order is processed, it will take up to 5 business days for you to receive it (depending on your proximity to San Francisco). Please note that we are unable to ship to P.O. boxes.
When ordering online, we know there is some uncertainty about which size may work for you. So when in doubt, just order two sizes and return one. That’s why we offer a free exchange or refund (from the lower 48 US states) on non-sale, non-discounted items if you return items within 30 days of the original purchase date and in the same condition as when shipped.
Please follow these two easy steps:
1. Return the item(s) with a copy of the packing list that you receive, noting on it what is being returned. If you don’t also request an exchange for a different size, we will assume you wish a refund to your credit card.
2. Use the pre-paid, UPS ground return label and return shipping envelope provided in your shipment (no return shipping label is provided with shipments sent outside the lower 48 US states). If you misplace the return label, please contact us and we’ll send you another one.
Note: Items purchased "on sale" (including with a discount code) are non-refundable.
We are not currently supporting international orders but plan to do so in the future.