FAQ

Sizing and Fit

What if I’m unsure what size to buy?

Buy two!  Shipping and returns are easy and free.  We encourage you to buy multiple sizes and styles and return what doesn’t work.   Shop and try on in your home!

How long are your dresses?

Most of our dresses hit just above the knee on a 5’5” woman.  A couple of the more sporty styles may run a bit shorter.  Every dress has a 2” hem, so if you feel it’s too short it’s easy to let out!

Are your dresses only for a specific body type?

No.  We make styles for every body type.  Each dress’s product page has a detailed description of fit and the body type it will work well with. 

Orders and Returns

Can I track my order?

Yes.  You will receive an email with a tracking number when your order ships.

What is your return procedure?

Every order comes with a pre-paid return envelope.  Pop the item(s) that didn’t work in the envelope and drop it off at any UPS store.  No need to wait in line!  See more details on our Shipping and Returns page.

Care Instructions

How do I care for my Kim and Proper dress?

Most of our dresses are machine washable in cold water - hang to dry.  If it’s different, we’ll state it in the description.

What if an item is out of stock?

You’ll know an item in a given color is out of stock if the size is grayed out on its product page.  Please click the grayed-out size and you can sign up to be emailed when it’s back in stock.  An item in your size could be returned or many times we’ll re-make sizes if there’s enough demand, so make sure to let us know you’re interested.

Loyalty Program

How do I earn points for purchases?

Simply create an account with us by clicking on the "Sign In" button in the upper right-hand corner of your screen and follow the prompts to create an account. We'll automatically credit your account with 500 points for signing up and you'll earn 5 points for every $1 spent with us. If you love Kim and Proper, refer a friend to us for the chance to earn 2,500 points.

How do I apply my K+P Points to a purchase?

Once you've accrued at least 500 points in your account, you can start to apply Rewards to future purchases. Click on the "K+P Points" tab to view your Rewards progress and claim any earned Rewards. Once you've selected an earned Reward, you'll receive a promotion code that you can apply to your cart. If you have any trouble, please email us info@kimandproper.com and we'd be happy to assist you.

Store Locations

Do you have any stores?

We sell mainly on-line and through trunk shows.  If you’re interested in having a trunk show in your area let us know!

Gift Cards

Can I buy a gift card?

Yes.  We have gift cards available starting at $50, then upward from $100 to $500 (in $100 increments).  Click here to purchase one.

Stay in touch to hear about new collections, updates and special announcements.